Refund policy

Thank you for shopping at Cherrybites. We want you to love your bag. If something isn't right, here's how returns and refunds work.

Return Window

You have 3 days from the date you receive your order to request a return or exchange. To be eligible, the item must be unused, unworn, and in its original condition with tags and packaging intact.

Non-Returnable Items

Sale items, gift cards, and any item marked as final sale at the time of purchase are not eligible for return or refund.

How to Start a Return

Email us at cherrybites.store@gmail.com with your order number and the reason for the return. We'll confirm your eligibility and provide instructions for sending the item back.

Refunds

Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are issued via Whish within 5-10 business days. Original shipping charges are non-refundable.

Exchanges

If you'd like a different color or style, the fastest way is to return the original item and place a new order once your return is confirmed.

Damaged or Incorrect Items

If your item arrives damaged or you received the wrong product, contact us within 7 days of delivery with photos of the item, and we'll arrange a replacement or full refund at no extra cost to you.

Return Shipping

Unless the item arrived damaged or incorrect, the customer is responsible for delivery fees on returns and exchanges.

Right to Deny

Cherrybites reserves the right to deny any return or exchange that does not fully meet these conditions.

Contact

Questions about your return? Reach us at cherrybites.store@gmail.com.